Mobilize Work Orders and
Service Requests

Syclo's SMART Work Manager For SAP® Systems offers a complete package for the mobile automation of asset management and field service processes. Regardless of connectivity, SMART Work Manager delivers mobile work orders and service requests via wireless devices to remote employees within four walls, on the plant floor or out in the field with your customers. Extending SAP® System data, including task lists, safety details and bills of materials, allows remote employees to boost productivity and improve on-the-job performance.

With SMART mobile technology, completing work orders and service requests is streamlined and paperless. By eliminating paper, the average work order process is reduced from 11 steps to only 3 steps! Syclo customers report an average of 15% productivity gains with SMART Work Manager. Armed with more information, employees capture all work performed accurately, including materials used and damage codes. Important asset or customer data, once stagnant on paper forms, is now directly uploaded into SAP ERP or CRM – and is instantly available for scheduling, planning and reporting.

Work Order and Service Request Management

Paperless sending and receiving of asset and customer data
Create new notifications on the spot for prompt response
Real-time access to SAP System data including: safety details, bill of materials, task lists, histories and more
All validation and business rules are enforced on the device regardless of connectivity
Work smarter with more data to exceed customer expectations and increase asset longevity

Usability of SMART Work Manager

Intuitive action-driven interface to guide workers through work order and service requests
Easy-to-use wizards, drop-downs, clickable images, calendar views and more
Built-in support for leading peripherals including: barcode, RFID, GPS, GIS, camera, voice, printer and more
Work online, offline, or occasionally connected without interruption to the user
Scalability of solution – allows for large volume of data and/or number of users

Deployment of SMART Mobile Suite applications

SMART Mobile Suite products are 80% prebuilt mobile applications – offering a faster path to mobility
Built on 100% configurable, flexible Agentry™ mobile platform
Mobile implementation by mobile industry experts with over 750 customers worldwide
SOA architecture for multiple integrations to leading ERP, EAM, SCM and CRMs
Device, server and over-the-air security

Track Work Performance and Time/Attendance

Utilize Cross-Application Timesheets (CATS) for remote workers
View details of task lists, readings and alerts
Keep a solid record of completed tasks with time stamps, damage codes and more
Create an e-audit trail for compliance reporting to OSHA, FDA, ISO and other agencies
Match materials used to work orders and service requests

SAP® System Utilization and Integration