SAP SMART Service Manager
Mobile Field Service for SAP Systems
Amaze your customers, increase service margins and get complete visibility into work status with SMART Service Manager. The application extends SAP CRM and SAP ERP to a variety of mobile devices to streamline the dispatch and completion of your service requests.
Dispatch and Track Service Requests
Eliminate paperwork and shorten response times by pushing work assignments right to your technicians’ mobile devices.
- Dispatch service requests in batches or in real time
- Get real-time work status updates in SAP CRM: received, keep, called back, transfer, in-route, arrive/start, in-progress, hold, completed
Access SAP Data on Location
With SMART Service Manager, your service techs have the ultimate tool for troubleshooting, answering customer questions and taking full advantage of sales opportunities while at the customer’s site. The mobile application gives them real-time access to:
- Customer contact info
- Job type
- Installed equipment details
- Service history
- Customer entitlements, including SLAs, contracts and warranties
- Complementary products and services
Capture Complete Job Info for Billing and Reporting
Simplify invoicing and retain complete customer, work and equipment information by capturing it as it happens. SMART Service Manager makes it easy for you to record things like:
- Labor hours: billable, non-billable, regular, overtime
- Parts & materials used
- Service details
- Expenses
- Status changes
- Customer signatures
