Extend SAP® CRM For Superior Service
SMART Service Manager For SAP® CRM was co-innovated by Syclo and SAP – each company consulted their customer base and collaboratively built a mobile application designed to offer field service workers a better way to directly access and capture information from SAP Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.
From service order to completion, SMART Service Manager gives technicians intuitive paperless mobile workflow capability to manage their service orders using wizards, look-ups, drop-downs, menus and more. They're prompted to record things like status changes, materials used, problem/actions, expenses and time. In real-time, techs know what a customer is entitled to, what equipment they have installed, what service needs to be performed and how it should be billed.
Service Order Management
- Full views into customer, equipment, and service records into SAP® CRM from a mobile device
- Capture labor, parts used, service details and customer signatures as you work
- Real-time status updates for advanced visibility, dispatch and billing
- Promptly close service orders to speed the billing cycle and shorten collection times
- Reduce unnecessary travel time, check-ins, fuel-costs, cell phone charges and paperwork
SAP Collaboration & SAP CRM Utilization
- Collaboratively built by Syclo and SAP – a co-innovation partnership product
- Data flows to/from the field users mobile device to SAP® CRM
- SMART Mobile Suite is Powered by SAP NetWeaver®
- Configure, manage and view SMART in Administration Module, an ABAP Add-On
- Installs into Syclo namespace without interference to existing customizations or standard objects
Enhance Customer Satisfaction
- Increase first time fix rates by arming techs with the info to get the job done on the first visit
- Accurately bill customers based on work performed and data captured onsite
- Know what customers are entitled to according to their active warranties, contracts, and more
- Up-sell when appropriate to better serve customers and generate additional revenue
- Monitor workload and SLA commitments to ensure prioritization and met goals
Usability of SMART Service Manager
- Intuitive action-driven interface to guide workers through service order completion
- Easy-to-use wizards, look-ups, drop-downs, menus and more
- Built-in support for leading peripherals including signature capture, printers, barcode and more
- Work online in real-time or offline if its unavailable without interruption to the user
- Scalability of solution – allows for large volume of data and/or number of users
Deployment of SMART Mobile Suite Applications:
- SMART Mobile Suite products are 80% prebuilt mobile applications – offering a faster path to mobility
- Built on 100% configurable, flexible Agentry™ mobile platform
- Mobile implementation by mobile industry experts with over 750 customers worldwide
- SOA architecture for multiple integrations to leading CRMs, ERPs, EAM and SCMs
- Device, service and over-the-air security
