SAP and Syclo: Co-Innovate to Deliver Mobile Asset and Service Management Solutions

SAP only has a few agreements to co-innovate. SAP's mobile strategy is to provide their customers with greater choice of mobile solutions running on more devices all with a rich, native user experience that mobile users have come to expect. SAP is executing by continuing to offer their current portfolio of solutions while also co-innovating with industry leading mobility providers to rapidly scale their application portfolio. The SAP and Syclo relationship is defined by our co-innovation development agreement. This means that SAP and Syclo collaborate and innovate along all aspects of the SMART Mobile Suite's lifecycle, including product roadmaps, solution specifications, development, joint testing, go-to-market and support. With this partnership in place, we are able to immediately offer joint SMART Mobile Suite Applications to the global SAP community."

"The cooperation with Syclo enables our customers to increase the productivity of maintenance and field service technicians by connecting them to SAP Business Suite for work order or service order execution, operator rounds and materials management," said Dieter Hasslein, vice president, Solution Management for EAM, Sustainability and Mobile, SAP AG. "Syclo was a natural fit for our business because it is a recognized leader with proven mobile solutions for asset management and field service, tightly integrated to SAP Business Suite, and in use today by our customers."

Together, SAP and Syclo deliver mobile innovation to SAP customers more rapidly than either partner could do on its own. In addition to being a market leader in mobile field service and asset management solutions, we're recognized by industry analysts as one of the leaders in vision and execution for mobility enterprise application platforms (Agentry™) and pre-packaged applications (SMART Mobile Suite, a family of applications comprised of various certified "Powered by SAP Netweaver" applications).

The SMART Mobile Suite from Syclo was designed to meet the needs of service technicians from plant floor to customer door. It provides remote access to asset management or customer account information including work orders, tasks lists, bill of materials, service orders, spare parts and other customer information located in their SAP® ERP and SAP® Customer Relationship Management (SAP CRM) application deployments. Deployed to over 750 customers in 35 countries and 20 different industries, the SMART Mobile Suite contains a library of industry-specific functionalities.


Syclo and SAP partnership details

Syclo is Complementary to RIM and Sybase Partnerships

SAP has chosen three leading mobility vendors for their Mobile Co-Innovation Partnerships.

    • Syclo for Mobile Field Service and Enterprise Asset Management across all industries
    • RIM for CRM Sales running on the Blackberry client
    • Sybase for Mobile Inbox and CRM Sales for the iPhone and other Microsoft Windows based devices