Deploying Our Mobile
Deploying a mobile solution doesn't have to be agonizing. In fact, it can be quick and painless - if you choose the right solution.
Together, SAP® and Syclo have co-innovated to provide the SMART Mobile Suite as a complete asset management and field service mobile offering. This strategic development partnership offers SAP customers 80% prebuilt, preintegrated mobile products for a rapid deployment that neither partner could deliver on its own.
Syclo's approach to integrating with SAP ERP and CRM hinges on using SAP's latest technology and processes to ensure seamless information flow and zero interference with existing SAP confirmation and objects. The SMART Mobile Suite is certified Powered by SAP NetWeaver®, meaning each product runs seamlessly on the SAP NetWeaver platform for tight integration with minimal customization.
With this relationship, the deployment of a co-innovated Syclo and SAP SMART Mobile Suite product is simple, straightforward and repeatable.
Business Case
Planning
Implementation
Technical Support
Maintenance
Specify Processes, Identify Challenges & Measure the Value
In today's enterprise environment, building a business case is becoming a necessity as concrete accountability increases and tolerance for inaction decreases. The following business case for SMART Mobile Suite adoption will allow you to best communicate a value proposition, establish a method for measuring success and receive funding approval for your mobility project.
Step 1: Specify Business Processes
Determine the paper-driven business processes within your organization or department that occur in the plant, out in the field and in front of your customers. What is the status quo for handling these processes? How is data gathered, entered, communicated and stored? Now's the time to map out your existing business processes start-to-finish.
Step 2: Identify Business Challenges
Next, it's time to examine the challenges you face. Are remote workers spending too much time tripping back to headquarters or searching for work-related information? Are they fully prepared at the point of performance? Is time wasted duplicating efforts with end-of-day data entry? What process inefficiencies pose a challenge to your organization, its processes and your employees?
Step 3: Measure the Value and ROI
After examining your business processes and challenges, set a value for mobile efficiency and demonstrate your return on investment. Collaborate with the process owner and understand the value of work performed as well as the importance of immediate access to the data generated from each completed assignment. For example, if a remote technician without the burden of paperwork can reorganize his day to spend time performing maintenance, interfacing with your customers, completing inspections and more - just think of the operational savings and revenue opportunities per mobile employee using SMART!
Implementation: From an Agreed-upon Outline to Administrator Training
Implementing a SMART Mobile Suite application is easy thanks to Syclo's proven professional services methodology. Every step of the way, Syclo ensures quality and augments that with professional, experienced project management.
Agreed-upon Statement of Work
After a thorough pre-planning phase with your organization, Syclo utilizes the information gathered to put together a list of configurations for your system. Then we sit down with you to thoroughly review and explain that plan - ensuring all parties are on the same page. After an agreement is made, this plan becomes a formal Statement of Work (SOW) identifying all the tasks, who owns each portion and when to expect completion.
During the Implementation
With a Statement of Work outline, Syclo begins your implementation. We give you an in-depth plan and checklist for the design, installation, configuration and testing of your SMART Mobile Suite application. Plus, we conduct meetings weekly with your implementation team to guarantee we're effectively communicating the project and its progress.
Testing & Retesting
Next comes the dress rehearsal: the testing phase of your implementation. Before full deployment, Syclo tests your SMART application to makes sure it is installed and configured to the highest standard. We test and test again - making any necessary tweaks to ensure your complete satisfaction.
Training the Trainers
Finally, after we implement your SMART Mobile Suite application, we thoroughly train your administrators how to configure and use the application in a comprehensive "train-the-trainer" session. Syclo trains your administrators so they can turn around and train your remote employees with confidence. It's very important to us to not just deliver a SMART application and walk away - we want your organization to feel 100% comfortable using and administering their new mobile product.
Technical Support Center You Can Trust
SAP and Syclo have signed a global mission critical support agreement. This means SAP customers can be confident they will receive the same level of support and resolution they have come to expect from SAP Active Global Support.
As an SAP and Syclo co-branded mobile solution and mobile extension to core SAP EAM functionality, SAP has a vested interest in ensuring the support and supportability of the Syclo mobile solution. Customers can use SAP support tools to monitor their incidents, just as they do with SAP today.
Customers can call either SAP or Syclo for technical support.
Deploying a Syclo SMART Mobile Suite product means you're joining a community of innovators. We make it our priority to maintain strong relationships and shared successes well into the future.
Syclo Provides Ongoing Support & Maintenance
Syclo has an expansive ongoing Support & Maintenance Program (SMP). This is an integral part of your SMART Mobile Suite solution. With quick changes happening in your business and the technology environment, making sure your SMART application performs at its best may take some effort. Syclo's SMP helps you maximize your software investment by giving you technology flexibility, minimizing your support costs and helping you keep your solution running and your employees productive.
Experienced, Professional Support
Fast, competent support is one of the main reasons Syclo's customers choose SMP. With experienced professional services teams stationed in London and Chicago, our customers can count on quick problem resolution and the utmost attention to every detail. The SMP includes Help Desk support with aggressive time-to-response and time-to-resolution targets and remote diagnostics that allow Syclo's experts to use built-in error logging and reporting capabilities to quickly isolate and rectify problems without going onsite.
Why get SMP?
Full Access to Syclo's Many Resources
We want you to get the most out of your Syclo experience by continuously learning and enhancing your mobile solution. With SMP you can do this by accessing Syclo's Resource Center, an online library of tools, documentation, tips and tricks that help you solve common problems and improve the way you design and use your SMART mobile solutions.
Syclo Aids in Upgrades, Additions & Enhancements
Speaking from experience with our strong 750+ multinational customer base, we know the SMART mobile solution you deploy today may be just a starting point. With SMP, your organization benefits from any and all enhancements, assistance for a smooth upgrade, support for the latest device and peripherals, and much more. With SMP we're here to help with all of your additions and enhancements.
Express Service for Faster Project Completion
This new option is for current customer service projects that require 40 hours or less to complete. The Express Service program is staffed by dedicated software developers focused on delivering your application-enhancing projects quickly.
Click a Photo for Full Details on Why Syclo is a Superior Choice
